Refund/Return policy
To discuss your return, please send an email to ORDERS@TEXASRANKED.COM. We want to provide you with the best options, even if the return is outside of our policy, because not all returns are created equal.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@texasranked.com. Please note that returns will need to be sent to the following address: TexasRanked 6640 Abrams Rd. Unit 820281 Dallas, Texas 75206. Do Not address SpiritWear as your return may be delayed.
If your return is accepted, shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If it is not accepted however eligible for return, you will be responsible for shipping fees and restocking fees. Examples of unaccepted returns would be Custom orders that are so unique that only the buyer would want. Although we don't accept returns for custom items, we might accept them if the custom design is still within or consistent with other product designs that are currently on sale because there might be a market for resale.
You can always contact us for any return question at 972-665-6669 call or text.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at james@texasranked.com.
